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Thank you for shopping with Helens LLC! This Shipping Policy outlines important information about how we process and deliver your orders of women’s fashion worldwide.
1. Order Processing Time
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Orders are processed within 1-3 business days (excluding weekends and holidays)
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During peak seasons (November-January), processing may take 3-5 business days
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You will receive a confirmation email with tracking information once your order ships
2. Shipping Methods & Carriers
We ship internationally using reliable carriers:
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USPS (United States Postal Service)
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FedEx International
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DHL Express
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UPS Worldwide
Available shipping options will be displayed at checkout based on your location.
3. Shipping Rates & Delivery Times
| Destination | Standard Shipping (7-15 days) | Express Shipping (3-7 days) |
|---|---|---|
| United States | 5.99(Freeover75) | $12.99 |
| Canada/Mexico | $9.99 | $19.99 |
| Europe | $12.99 | $24.99 |
| Asia/Australia | $14.99 | $29.99 |
| Other Countries | Calculated at checkout | Calculated at checkout |
Delivery times are estimates and do not include processing time
4. International Shipping Details
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Customs & Import Duties: International customers are responsible for any customs fees, taxes, or import duties
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Accurate Address Required: Please double-check your shipping address as incorrect addresses may result in delays or lost packages
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Restricted Items: Some countries may restrict certain fabrics or clothing items – check your local regulations
5. Order Tracking
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You will receive a tracking number via email once your order ships
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Tracking updates are typically available within 24 hours of shipment
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For the most accurate tracking, use the carrier’s official website
6. Shipping Restrictions
We cannot ship to:
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PO Boxes (except via USPS)
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APO/FPO addresses
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Certain restricted countries (updated periodically)
7. Damaged or Lost Packages
If your order arrives damaged or is lost in transit:
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Contact us within 7 days of delivery (for damaged items)
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For lost packages, wait until the carrier’s investigation period ends (typically 15 business days)
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Provide photos of damaged items and packaging
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We will work with the carrier to resolve the issue
8. Holiday Shipping Schedule
During major holidays, we will post updated shipping timelines on our website. Expect delays around:
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Christmas/New Year’s
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Black Friday/Cyber Monday
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Local national holidays
9. Contact Information
For any shipping-related questions:
Helens LLC
📍 1000 E 22nd St,Tucson, AZ 85719
📧 jeffrey@helensllc.store
📞 +1(623)264-7355
⏰ Customer Service Hours: Mon-Fri 9AM-5PM MST
We reserve the right to update this shipping policy at any time. Thank you for choosing Helens LLC for your fashion needs!
